A Facebook user can face different issues when using the largest social platform, and your friends can not answer every query. For this purpose, Facebook has developed a support features for all general users and a live chat option for business pages. Scroll down to read how can you access the options to reach out to Facebook support and help the team.
How to get Facebook Support for your queries
Start by opening your Facebook app and clicking the ‘more’ option. It’ll be the three lines drawn in parallel, just next to the notification option.
Now you scroll down where you’ll find ‘Help & Support’ just under the ‘Community Resources.’ After clicking it, three options that can help you report your problems, ask queries and reach the support inbox will pop on your screen:
- Help Center
- Support Inbox
- Report a problem
Facebook Help Center
From the help center, a user can ask general but very important queries regarding account settings, login and passwords, and pages. It also deals with questions related to pages, marketplace, privacy, and groups.
By clicking on the search option it’ll list down several different questions. You may find your query listed there and save some valuable time by avoiding typing.
Facebook Support Inbox
Facebook has all sorts of content and some of that may offend a community and violate social protocols. A user can report them right away and can visit the updates on his report in this section.
Facebook Report a problem
A very prominent feature in the last few years is ‘Report a problem,’ as it allows a user to instantly report a problem by just shaking the phone when the user witnesses something disturbing on the platform.
In case you’re running a page
This option is available to users who run a business page and have an ‘Facebook Ad Account,’ where they have to run some ads before they can access the option. If you have a business page and have fulfiled this requirement simply type:
https://www.facebook.com/business/help
You’ll see a window like this to access the Facebook live chat support
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Sorry none of the options work anymore
Hi, Matthew!
Thank you for your feedback.
We are sorry to hear that none of them worked for you. However, all these options were tested by us at The Upcut on Facebook before we worked on the article.